Terms of Service
Effective Date: March 13th, 2023
Last Updated: July 14th, 2025
1. Acceptance of Terms
Welcome to Siembra ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website at siembraseattle.com and all related services (collectively, the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.
2. Description of Service
Siembra is a Peruvian & Colombian food service business operating in Seattle, Washington. We provide:
- Pop-up restaurant services and events
- Online ordering and delivery services
- Catering services
- Food-related content and information
- Customer account management
3. User Accounts
3.1 Account Creation
To access certain features of our Service, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your password secure and confidential
- Accept responsibility for all activities under your account
3.2 Account Termination
We reserve the right to terminate or suspend your account at any time for violations of these Terms or for any other reason we deem appropriate.
4. Orders and Payments
4.1 Order Placement
When you place an order through our Service:
- You are making an offer to purchase products at the listed prices
- We reserve the right to accept or decline your order
- Order confirmation does not guarantee availability
- All orders are subject to our acceptance
4.2 Pricing and Payment
- All prices are in U.S. dollars and subject to change without notice
- Payment is due at the time of order placement
- We accept major credit cards and other payment methods as indicated
- You authorize us to charge your payment method for all applicable fees
4.3 Order Modifications and Cancellations
- Order modifications may be possible before preparation begins
- Cancellation policies vary by service type and will be communicated at time of order
- Refunds will be processed according to our refund policy
5. Delivery and Pickup
5.1 Delivery Services
- Delivery is available in specified areas and times
- Delivery fees and minimum order requirements may apply
- We are not responsible for delays due to weather, traffic, or other unforeseen circumstances
- You must be available to receive delivery at the specified time and location
5.2 Pickup Services
- Pickup orders must be collected at the designated location and time
- Failure to pick up orders may result in cancellation and potential fees
6. Food Safety and Allergies
6.1 Food Preparation
- We follow applicable food safety regulations and guidelines
- Food is prepared in facilities that may process common allergens
- We cannot guarantee that any menu item is completely free from allergens
6.2 Customer Responsibility
- You are responsible for informing us of any food allergies or dietary restrictions
- You assume all risk related to food allergies and dietary requirements
- We recommend consulting with healthcare providers regarding dietary concerns
7. Intellectual Property
7.1 Our Content
All content on our Service, including but not limited to text, graphics, logos, recipes, images, and software, is our property or licensed to us and is protected by copyright, trademark, and other intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes in accordance with these Terms.
7.3 Prohibited Uses
You may not:
- Copy, modify, or distribute our content without permission
- Use our trademarks or trade names without authorization
- Reverse engineer or attempt to extract source code
- Use our Service for commercial purposes without prior written consent
8. User Conduct
You agree not to:
- Violate any applicable laws or regulations
- Provide false or misleading information
- Impersonate any person or entity
- Transmit harmful, offensive, or inappropriate content
- Interfere with the operation of our Service
- Attempt to gain unauthorized access to our systems
- Use our Service for fraudulent purposes
9. Reviews and User Content
9.1 User Submissions
You may submit reviews, comments, and other content. By doing so, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and distribute such content.
9.2 Content Standards
User content must not:
- Be false, misleading, or deceptive
- Violate intellectual property rights
- Contain offensive, harmful, or inappropriate material
- Violate privacy or confidentiality
10. Disclaimers
10.1 Service Availability
We do not guarantee that our Service will be uninterrupted, secure, or error-free. The Service is provided on an "as is" and "as available" basis.
10.2 Food Quality
While we strive to provide high-quality food and service, we make no warranties regarding taste, satisfaction, or fitness for particular purposes.
11. Limitation of Liability
To the fullest extent permitted by law:
- Our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim
- We shall not be liable for indirect, incidental, special, consequential, or punitive damages
- Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you
12. Indemnification
You agree to indemnify, defend, and hold harmless Siembra Seattle and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- Any content you submit to the Service
13. Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.
14. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Washington, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in King County, Washington.
15. Dispute Resolution
15.1 Informal Resolution
Before pursuing formal legal action, we encourage you to contact us to seek informal resolution of any disputes.
15.2 Arbitration
Any unresolved disputes may be subject to binding arbitration in accordance with the rules of the American Arbitration Association, conducted in Seattle, Washington.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Waiver
Our failure to enforce any provision of these Terms shall not constitute a waiver of such provision or any other provision.
18. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and us concerning the Service.
19. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.
20. Termination
20.1 Termination by You
You may stop using our Service at any time. Account deletion may be requested by contacting us.
20.2 Termination by Us
We may terminate or suspend your access to the Service immediately, without prior notice, for any breach of these Terms or for any other reason we deem appropriate.
20.3 Effect of Termination
Upon termination, your right to use the Service will cease immediately. Provisions that by their nature should survive termination shall survive.
21. Contact Information
If you have any questions about these Terms of Service, please contact us: https://siembraseattle.com
For terms-related inquiries, please include "Terms of Service" in the subject line.